A resale request is not just a document request. It is a mini-close of an owner account. If the owner ledger is messy, the association may send an incorrect balance, miss an authorized fee, or create confusion for the buyer.
1. Confirm the property and owner record
- Verify unit, lot, address, owner name, mailing address, and email.
- Confirm whether there are multiple owners or a management contact.
- Check whether any prior transfer, name change, or duplicate owner record exists.
2. Review the owner ledger
Review the full ledger, not only the balance. Look for open charges, unapplied payments, credits, late fees, special assessments, violation fines, legal fees, or payment-plan arrangements.
3. Confirm fees and state-specific rules
Resale certificate and transfer-related fees should be handled according to state law, governing documents, and board policy. Common Ledger's service model treats resale certificate fees as homeowner-paid or transaction-paid where applicable and set on a state-by-state basis.
4. Check documents before delivery
The resale package may require governing documents, budgets, insurance information, meeting minutes, rules, architectural documents, or financial disclosures depending on the state and transaction. Keep the portal document library current so resale work is not rebuilt each time.
5. Close the outgoing account and onboard the new owner
After closing, update ownership records, deactivate or archive the prior owner as appropriate, set up the new owner, confirm starting balances, and send portal/autopay instructions. The handoff should preserve the history while giving the new owner a clean start.
Helpful references
- PayHOA Help Center for owner, document, and portal workflow documentation.
- PayHOA guide to Texas HOA laws for Texas resale and association-law context.
This article is general operational guidance, not legal, tax, audit, or CPA advice.